Refunds & Renewals

Prices and billing intervals

Planned USD prices: Pro $9/month or $60/year; White Label $29/month or $192/year. Annual plans are billed in full. Purchases are sold by Stripe as merchant of record (Stripe Managed Payments), which calculates and collects applicable tax at checkout and issues the invoice.

A founding offer ($120/year White Label for the first 100 paying customers, locked while continuously subscribed) is built but not yet on sale; it opens when live checkout does.

Refunds

Full refund within 14 days of a first annual purchase. Renewal charges are refundable within seven days if the account has not been used since the renewal. Monthly plans are not refunded; cancellation takes effect at the end of the paid month.

TODO: request channel, processing time, how these terms sit alongside Stripe’s terms as merchant of record, and counsel-reviewed handling of mandatory consumer rights.

Renewals, failed payments and plan changes

Annual plans renew automatically, with reminder emails 30 and seven days before renewal giving the price, the date and where to cancel. After a failed payment, paid features continue for 14 days while payment is retried; the account then moves to Free with nothing deleted.

Upgrades and monthly-to-annual switches take effect immediately with unused time credited. Downgrades and cancellations take effect at the end of the paid term.

Price changes

Existing subscribers keep their price for the current term plus one renewal, with at least 30 days’ email notice before a higher renewal price. TODO: confirm with the billing provider configuration before any live payment.